Reactive Repairs and Remedial Works
When a fire alarm panel shows a fault, a CCTV system stops recording, or an intruder alarm will not set, you need an engineer who knows the system and can get to site without delay. Equally, when a planned maintenance visit, a fire risk assessment or an insurance audit identifies works that need carrying out, those recommendations need to be turned into a programme of action rather than left sitting in a report.
Electrifire provides both reactive call-out support for faults and emergencies, and planned remedial works programmes for issues identified through routine inspections and assessments. For planned maintenance contract customers, reactive call-outs are available at priority response rates. For customers without a maintenance contract, we also attend on an ad hoc basis.
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Reactive call-out for fire alarm, CCTV, intruder alarm and access control faults
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Priority response for maintenance contract customers
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Planned remedial works from maintenance visits, fire risk assessments and enforcement notices
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Fault diagnosis and repair across all major system manufacturers
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Ad hoc call-outs available for customers without a maintenance contract
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Clear quotations for remedial works before any additional work is carried out
Report a fault or discuss remedial works >>
Reactive Call-Outs and Fault Finding
A reactive call-out is an unplanned visit to diagnose and resolve a fault that has occurred between scheduled maintenance visits. The fault might be a panel displaying an error condition, a detector generating false alarms, a camera that has stopped recording, an access control reader that will not grant entry, or any other situation where a fire or security system is not functioning correctly and needs immediate attention.
Electrifire's engineers are experienced in diagnosing faults across fire alarm systems, intruder alarms, CCTV, access control, intercom systems and passive fire interfaces. Because we work across the full fire and security scope, our engineers can identify whether a fault is within a single system or caused by an interaction between systems - for example, a fire alarm fault that is actually being caused by a wiring issue on an interfaced fire shutter, or a CCTV recording failure that traces back to a network switch shared with the access control system.
- The engineer arrives, inspects the system and diagnoses the fault
- If the fault can be resolved on site with standard parts and within the call-out visit, it is repaired immediately
- If the repair requires specialist parts, a return visit or more extensive work, the engineer provides a clear explanation of the problem and a quotation for the remedial work before leaving site
- A fault report is issued documenting the diagnosis, what was done, and any outstanding actions
- For fire alarm faults, any temporary measures (such as isolating a faulty zone) are documented and the responsible person is advised of the implications until the repair is completed
For planned maintenance contract customers, reactive call-outs are prioritised with agreed response timeframes. The specific response commitment depends on the terms of your contract, but the principle is straightforward: maintenance contract customers receive faster response than ad hoc call-outs, because we already know your site, your systems and your contact details, and your engineer is allocated from the team that carries out your regular servicing. For emergency and out-of-hours situations, see our 24/7 support page.
Persistent false alarms on fire alarm or intruder alarm systems are one of the most common reasons for a reactive call-out. Rather than simply silencing the alarm and resetting the panel, our engineers investigate the root cause by reviewing the event log, inspecting the triggering device, checking for environmental factors, and testing the system under the conditions that caused the false activation. The aim is to resolve the underlying problem rather than attend the same fault repeatedly. For intruder alarms, this is particularly important because three false alarm police attendances in a rolling 12-month period can result in your URN being downgraded. See our intruder alarms page.
Planned Remedial Works
Remedial works are different from reactive call-outs. They are planned, quoted and scheduled in advance, arising from a known issue rather than an unexpected fault. The most common sources of remedial work are findings from planned maintenance visits, recommendations from a fire risk assessment, conditions imposed by an insurance audit, or requirements set out in a fire and rescue service enforcement notice.
When a planned maintenance visit identifies a component that has failed, a system that needs upgrading, or a configuration that is no longer compliant, the service report includes a clear recommendation with a priority level. Electrifire then provides a quotation for the remedial work so that you can budget and schedule the repair at a time that suits your operations. There is no pressure to carry out additional work during the maintenance visit itself, and no hidden charges for items that should have been flagged in advance.
If a fire risk assessment has identified works that Electrifire can address directly - fire alarm upgrades, extinguisher replacement, fire door hold-open devices, AOV maintenance, monitoring connections - we can quote and deliver those works as part of a coordinated remedial programme. This closes the loop between the assessment and the action, rather than leaving the recommendations unaddressed. See our fire risk assessments page.
If you have received an enforcement notice from the fire and rescue service setting out specific works that must be completed within a defined timescale, Electrifire can assess the requirements, provide a quotation and programme for the works, and deliver the remediation within the required deadline. We understand the urgency that enforcement notices carry and can prioritise accordingly.
Remedial works are not limited to systems that Electrifire installed. If a maintenance visit, fire risk assessment or audit has identified deficiencies in a system installed by another company, we can inspect the system, diagnose the issue, and carry out the necessary repairs or upgrades. This is particularly relevant if your original installer has ceased trading, is unable to respond within an acceptable timescale, or has lost the confidence of the building management team.
Frequently Asked Questions
Response times depend on the nature of the fault and whether you have a planned maintenance contract with Electrifire. Maintenance contract customers receive priority response with agreed timeframes. Ad hoc call-outs are attended as quickly as diary availability allows. For emergency and out-of-hours situations, see our 24/7 support page.
No. We attend reactive call-outs for customers with and without maintenance contracts. However, maintenance contract customers receive priority response and discounted call-out rates, and our engineers already know your site and systems, which typically means faster diagnosis and resolution.
Yes. If the fire risk assessment has identified works within Electrifire's scope, such as fire alarm upgrades, extinguisher provision, monitoring connections, fire door hold-open devices or AOV maintenance, we can quote and deliver those works as part of a planned remedial programme. See our fire risk assessments page.
Yes. We carry out reactive repairs and remedial works on fire and security systems regardless of who installed them or what manufacturers were used. If your original installer is no longer available or is not responding to faults, we can step in and resolve the issue
Reactive work is an unplanned call-out to diagnose and fix a fault that has occurred unexpectedly. Remedial work is planned in advance to address a known issue, typically arising from a maintenance visit, fire risk assessment, insurance audit or enforcement notice. Both are part of keeping your systems compliant and functional, but they are budgeted and scheduled differently.
Yes. If a reactive call-out identifies the need for work beyond the scope of the initial visit, or if a maintenance report recommends remedial action, you will receive a clear quotation before any additional work is carried out. There are no surprise charges.
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