Fire and Security Maintenance for FM Companies
Since 2009, Electrifire has supported facilities management companies across London and the South East with dependable fire alarm and security system maintenance. FM companies represent a large proportion of our customer base, and we have tailored the way we operate to suit their requirements. We understand what FM providers need from a specialist contractor: clear communication, reliable attendance, technical competence, and responsive support when issues arise.
Our service is designed to help you meet your contractual obligations, protect your client relationships, and keep the properties you manage compliant, secure and operational. When you appoint a specialist contractor, their performance on site reflects directly on your business. We take that responsibility seriously.
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Planned, pre-booked attendance on every visit
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Competent, qualified engineers with relevant accreditations
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Dedicated Key Account Manager with a clear escalation process
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24/7 on-call support for out-of-hours emergencies
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BAFE accredited and manufacturer-approved
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Multi-site service delivery across London, Kent and the South East
Discuss how we can support your FM contracts >>
Why FM Companies Choose Electrifire
Every maintenance visit is booked in advance. We do not arrive on site unannounced. Your site teams and your clients know when we are attending, what work is being carried out, and what to expect. This is a basic discipline, but it is one that too many contractors get wrong, and it causes unnecessary friction between you and your client.
Reliability
We understand the importance of delivering on commitments. Our engineers arrive when scheduled, carry out the work that was agreed, and leave the site in the condition they found it. This helps you minimise disruption to occupied buildings, maintain confidence with your clients, and keep maintenance programmes on track. If there is ever a reason why a visit needs to be rescheduled, we communicate that in advance rather than simply not turning up.
Competent, Qualified Engineers
Our engineers are trained and demonstrably competent in the systems and tasks they are assigned to carry out. FM providers need confidence that work is completed by qualified personnel with the right technical knowledge and practical experience, not by general operatives working outside their competence. As a Honeywell Gent Approved System Integrator, our fire alarm engineers are trained and certified on the Vigilon platform to manufacturer standards. See our fire alarms page.
Dedicated Account Management
Each FM customer is assigned a dedicated Key Account Manager, with a clearly defined escalation process in place should service levels fall below expectation at any point. This provides clear accountability, consistent communication, and reassurance that any issues will be addressed promptly and professionally. You are not passed between departments or left chasing different people for different answers.
24/7 On-Call Support
Issues do not always occur during normal working hours. Electrifire provides 24/7 on-call support for maintenance contract customers, giving you confidence that if a problem arises out of hours, we will respond and work to resolve it. Your site details and keyholder contacts are already held by the on-call team, so the response process starts immediately. See our 24/7 support page.
Accredited and Manufacturer-Approved
Electrifire is third-party accredited through the BAFE scheme and holds approvals and licences with major manufacturers, giving FM companies confidence in the quality, compliance and credibility of the services we provide. When you are responding to a tender or presenting your supply chain to a client, our accreditations provide the documented evidence of competence that procurement teams require.
We work as a specialist subcontractor partner to FM businesses responsible for commercial, multi-site, mixed-use, residential and public sector environments. Whether you require a responsive maintenance provider for a single contract, a trusted subcontractor for a tender submission, or a long-term service partner across your portfolio, the same principles apply: consistency, professionalism and clear communication.
Supporting Your Tender Submissions
If you are putting together a tender that includes fire and security maintenance, we can provide fixed-price maintenance quotations for the portfolio scope, technical methodology input on how the maintenance will be delivered, confirmation of our accreditations and engineer competencies, and reference information from comparable FM contracts. We understand how FM tenders are evaluated and can provide the documentation and pricing you need in the format your bid team requires.
Multi-Site Coordination
For FM companies managing fire and security maintenance across multiple buildings, we coordinate the maintenance schedule across your sites, consolidate the reporting, and provide a single point of contact for service queries and escalations. Your account manager manages the relationship, not a call centre.
Compliance Reporting
Every maintenance visit produces a documented service report covering what was inspected, what was tested, what passed, what failed, and what action is recommended. These reports are available for your client's audit requirements, insurance reviews and fire risk assessment reference. We understand that your compliance documentation needs to be audit-ready, because when your client's auditor asks questions, the quality of your records reflects on your business.
Our FM Maintenance Services
Depending on the requirements of your contract, Electrifire can provide any combination of the following services.
We also arrange fire risk assessments, fire door inspections, fire shutter and fire curtain servicing, and AOV maintenance through specialist partners within the New Path Fire and Security Group.
Frequently Asked Questions
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